Terms and Conditions

These terms and conditions apply to all purchases made through the website of Novelle Vancouver, located at 1025 Robson Street, Vancouver, BC V6E 1A9, Canada. You can contact us at info@novellevancouver.com.

By placing an order, you agree to these terms and conditions.

We make every effort to ensure that all products are described as accurately as possible and that all information on our website is up to date. However, errors such as typographical mistakes or minor inaccuracies may occur.

Orders are processed once full payment has been received. Available payment methods may vary depending on your location, and it is the customer’s responsibility to ensure that a valid payment method is used.

Orders are typically processed within 1 to 3 working days. Delivery times usually range between 3 to 7 working days depending on the destination. Products may be shipped directly from our supplier.

For information regarding returns and cancellations, please refer to our Return Policy.

Novelle Vancouver is not responsible for loss or damage during shipping when tracking information confirms that the parcel has been delivered to the address provided. Customers are responsible for ensuring that their delivery details are correct.

All content on this website, including text, images and branding, is the property of Novelle Vancouver and may not be used without permission.

If you have a complaint, you can contact us via email at info@novellevancouver.com. We aim to respond within five working days.

These terms are governed by the laws of Canada.